Refund policy
Return & Refund Policy
Last Updated: August 11, 2026
At Glow Theory House, we want you to receive your order in good condition and as described on our website. If there is a problem with your order, please contact us so we can help resolve it.
Damaged or Defective Products
If your product arrives damaged, defective, or unusable, please contact us at Glowtheoryhouse@gmail.com within 7 days of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photos or video showing the issue
- Photos of the product packaging when applicable
We may request additional information to help us investigate the issue.
If your claim is approved, we may provide a replacement or refund, depending on the circumstances.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us at Glowtheoryhouse@gmail.com within 7 days of delivery.
Please include your order number and clear photos of the items received and the shipping packaging when applicable.
If the issue is confirmed, we may provide a replacement or refund.
Lost Packages
If your order appears to have been lost during transit, please contact us at Glowtheoryhouse@gmail.com.
We will review the tracking information and work with the shipping carrier and our fulfillment provider to determine the appropriate resolution.
A replacement or refund may be provided when the shipment qualifies under the applicable shipping and fulfillment policies.
Change-of-Mind Returns
Because our products are personal-use beauty products, we generally do not accept returns of products that have been opened or used.
If you change your mind after receiving an unused and unopened product, contact us at Glowtheoryhouse@gmail.com before sending anything back.
A return is not considered approved until you receive return instructions from Glow Theory House.
Return shipping costs may be the customer’s responsibility for approved change-of-mind returns.
Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
Your bank, credit-card company, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges may not be refundable unless the refund is related to an error on our part or another circumstance where a refund of shipping charges is required by applicable law.
Unauthorized Returns
Please do not send products to a return address without first contacting us.
Unauthorized returns may not be eligible for a refund or replacement.
Order Cancellation
If you need to cancel an order, contact us as soon as possible at Glowtheoryhouse@gmail.com.
Because orders may be processed quickly after purchase, we cannot guarantee that a cancellation request can be completed before fulfillment begins.
Once an order has been fulfilled or shipped, cancellation may no longer be possible.
Refund Eligibility
Refunds and replacements are reviewed on a case-by-case basis based on the condition of the product, the circumstances of the issue, available evidence, shipping information, and applicable law.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.
Contact Us
For return or refund requests, contact:
Glow Theory House
Email: Glowtheoryhouse@gmail.com
Website: GlowTheoryHouse.com
Please include your order number in your message so we can assist you as quickly as possible.